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Frequently Asked Questions
Locki is a Shopify app designed to protect online stores from fraudulent orders. It is a powerful shield, safeguarding your business from fake accounts.
Locki allows merchants to create custom "blocks" that identify and block suspicious customers. These blocks can be based on various parameters such as email address, phone number, shipping address, and IP address.
When a customer attempts to place an order, Locki scans their information against these predefined blocks. If there's a match, the order is immediately blocked, preventing potential losses.
Additionally, Locki allows you to customize the message displayed to blocked customers. This helps maintain a positive customer experience while deterring fraudulent orders.
Locki is designed for Shopify merchants who want to protect their stores from fraudulent activities, usually medium to large e-commerce shops dealing with a huge amount of orders.
Yes, you can block multiple customers at once. You can do this by creating multiple blocks with different parameters for each customer you want to block.
For example, if you want to block two customers, you can create two blocks:
Block 1:
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Email: [email address removed]
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Phone Number: 123-456-7890
Block 2:
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Email: [email address removed]
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IP Address: 192.168.1.1
Once these blocks are created and activated, any customer who matches the parameters of either block will be blocked from placing an order.
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Yes, Locki offers a free trial period, allowing you to explore its features before committing to a subscription. Start your 14-day free trial today and discover how Locki can revolutionize your store's security. No credit card required.
During your free trial, you'll be able to:
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Create and manage blocks: Easily identify and block fraudulent customers.
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Customize block messages: Tailor your messages to deter future attempts.
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Monitor real-time activity: Track suspicious behavior and take immediate action.
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Protect your brand reputation: Safeguard your store's integrity.
Don't let fraud damage your business. Try Locki today and secure your future.
However, Locki is only free for now, remember to join now and experience it firsthand.
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Creating a Block
Easily prevent consumer fraud by creating blocks with email, phone number, address, or IP address. Once activated, these blocks automatically stop transactions at checkout if any parameter matches the customer's details.
Manage Section
Smoothly manage custom blocks in the Manage section. Edit or toggle the visibility of any block at any time to keep the store looking fresh and engaging.
Custom Message at Checkout
Put up a personalized message that will be displayed to the fraudulent customers at the moment of blocking using the Home Page's settings area.
Why choose Locki?
Choose Locki to take control of your store's security and protect what matters most. By allowing you to easily block fraudulent customers and customize block messages, Locki helps prevent fraudulent orders, minimizes chargebacks, and protects your brand reputation. With our expert support, you can tailor your order limit strategy to your specific needs, ensuring maximum fraud detection and prevention.
1.
Visit Shopify Admin and click "Create" in the top-right corner.
2.
Enter the name of the block and select a category (Email, IP, Phone Number, or Address)
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For example, to block an email, simply type the email address you want to block and click "Add."
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You can also add a list of emails to a single "block". Now you can see a list of emails that you just blocked.
5.
You also have the option to bock the IP address of a customer. The IP can be added automatically by simply selecting the order.
6.
Similarly to emails, you can add multiple phone numbers here, and they will be blocked.
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Type the address information, then click 'Add.'
8.
Set the status to "Active" and click "Create/ Update." Your block has now been successfully created.
What does setting up a block in Locki look like?
Locki in action!
Get Started with Locki Today!
Ready to protect your store and secure your profits? Schedule a demo call now to see how Locki can transform your business.
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Easily adapt your blocklist to changing needs.
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Save time with block creation.
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Allow a business to restrict any particular consumer from placing an order.
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Prevent fraudulent orders from further proceeding, and avoid chargebacks.
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Create a fair shopping experience.
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